Unable to download Download log during the import Solution Hi, I was gettting the error WindowInformationImplementation.getWindowInformationInternal is null This is due to the IE security Settings. Soution :- 1. In Internet Explorer, On the Advanced tab, under Settings , scroll down to Security settings and verify that the Do not save encrypted pages to disk check box is cleared, and then click OK . For more Details refer the below link :- http://social.microsoft.com/Forums/en-US/crm/thread/7976fb01-4a2d-41af-8162-f9dce62ce6e4/